Call Center Services International (CCSI) strives on a daily basis to be the world's best valued based Call Center for companies seeking a near-shore solution.
**Essential Duties and Responsibilities** - Trainer employees to both internal and client standards and performance objectives - Confer with management and
OVERVIEW OF JOB** QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent
**OVERVIEW OF JOB** QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent
**Essential Duties and Responsibilities** - Trainer employees to both internal and client standards and performance objectives - Confer with management and